Good food starts with good information.

Visit our menu to explore the dishes currently listed. Depending on the menu, categories may include main meals, rice and noodles, vegetarian meals, sides, sauces and drinks.

Please refer to the live menu for current dish descriptions and availability. If an item is not listed or appears unavailable, contact us before placing your order.

Menu items and ingredients may vary according to availability and preparation requirements. The description displayed for a dish is intended to help you understand what is offered.

If you need to confirm a particular ingredient or request clarification about a dish, please contact us before ordering rather than relying on an earlier menu description.

Vegetarian options may be available in the menu. Please check the current dish description and ingredient information to identify suitable choices.

If your dietary requirements are specific, contact us before ordering so that you can ask about the ingredients and preparation of the dish you have in mind.

Requests depend on the dish and preparation requirements. Please contact us before placing your order to ask whether a particular change can be accommodated.

We cannot guarantee that every substitution or special preparation request will be possible. Please do not assume a change has been accepted unless it has been confirmed.

Please check the ingredient and allergen information provided with the menu before placing your order. If anything is unclear or you cannot find the information you need, contact us before ordering.

For food ordered online or by telephone, allergen information should be available before the order is completed and again when the food is delivered. Please check the information supplied with your order before eating.

Please contact us before ordering if you need to avoid a particular allergen. We can clarify the information available for the dish, including any relevant preparation considerations.

Ingredients and preparation environments can present cross-contact considerations. We will not describe a dish as allergen-free unless that claim can be properly supported. If your allergy is severe, please obtain clear confirmation before deciding whether to order.

If you cannot identify the relevant allergen information, do not eat the dish until you have obtained clarification. Contact us with your order details and the name of the item concerned.

If you believe you are experiencing a serious allergic reaction, seek emergency medical assistance immediately.

Browse the menu, select the items you would like and follow the instructions displayed on the website to complete your order.

Before confirming, review the selected items, quantities, displayed prices and any applicable collection or delivery information. If something appears incorrect, please check it before submitting the order.

Availability can vary. Please use the current online menu as your reference and contact us if you would like to clarify whether a particular item is available.

An item appearing in a category does not necessarily mean it is available at every time or for every order.

If you need to change or cancel an order, contact us immediately and provide your order reference, the items concerned and the change you are requesting.

We will consider the request based on the order’s preparation and fulfilment status. A change or cancellation may not be possible once preparation or dispatch has progressed. Any applicable rights under consumer law remain unaffected.

For further information, please read our Terms & Conditions and Refund Policy.

Please contact us as soon as you notice the issue. Include your order reference and explain which item, quantity or other detail needs attention.

We will review the information and explain what can be done based on the status of the order.

Collection and local delivery may be available depending on the arrangements offered for your order. Please check the options shown during ordering or contact us to confirm the arrangements available before you proceed.

Availability should be confirmed through the current ordering information rather than assumed from a previous order.

Preparation and fulfilment times can vary according to the items ordered, the volume of orders and the collection or delivery arrangements available at the time.

Please refer to any estimate or instructions displayed during ordering. An estimate is a guide rather than a guaranteed arrival time unless we have expressly confirmed a specific arrangement.

Please check the options shown during ordering. If you need to request a particular time, contact us before submitting your order.

A requested time should not be treated as confirmed unless it has been accepted through the ordering process or confirmed by us.

Please contact us and provide your order reference, the collection or delivery details and a short description of the issue.

We will review the information available and explain the next steps. If the order has not arrived, please contact us promptly so the situation can be checked.

Please contact us as soon as reasonably possible after receiving the order. Include your order reference, the item concerned and a clear explanation of what appears to be missing or incorrect.

If useful, keep the packaging and any relevant order confirmation so the details can be checked. We will review the issue and explain the available resolution.

If the food does not appear as expected, or you have a concern about its condition, please stop eating the affected item if you have a food safety concern and contact us with your order details.

Please describe the concern clearly and retain relevant packaging where practical. We will review the information and advise on the appropriate next steps.

You can raise a concern through our Contact Us page or email orders@sauceandspice.shop.

Please include your order reference, the date of the order, the item involved and a description of what happened. This helps us understand the issue and consider the appropriate response.

If an order has a problem, please contact us with your order details and an explanation of the issue. Requests are reviewed in line with the circumstances, our published policies and applicable consumer law.

Please read our Refund Policy for further information. Nothing in our policies is intended to exclude or restrict any rights that cannot lawfully be excluded or restricted.

Freshly prepared food is different from ordinary non-perishable goods. A change of mind after preparation may not qualify for a return or refund, but each concern must be considered in light of the circumstances and applicable law.

If an order is incorrect, incomplete, not as described or otherwise raises a legitimate concern, please contact us so the matter can be reviewed. Your statutory rights are not affected.

The following pages provide additional information about using the website and placing an order:

• Privacy Policy
• Cookie Policy
• Terms & Conditions
• Delivery Policy
• Refund Policy

If you need clarification about a policy, please contact us before placing your order.